Job Description
We are looking for a network analyst with a solid technical background to help us transform the corporate network. You will be responsible for the delivery and operation of critical employee connectivity services. You will work with peers, management, and project managers to deliver solutions, maintain network services, and provide field support for the Network operations and engineering team. You should be comfortable working in a fast paced environment that requires agility and the drive to deliver. You should be comfortable tackling new challenges that develop your skills. You should be able to travel to complete network hardware installations and perform other hands-on work at regional offices.
Experience
General
Good written and verbal English interpersonal skills
Optimally connect with people on both a technical and non-technical level
Ability to work with a global, remote workforce
Self-motivated professional with the ability to work in a pressured production environment while not compromising on the quality of the service provided
A focus on customer service / happiness.
Specific
2+ years of work experience with Data Center Infrastructure
2+ years of work experience with Cable Management
Hands on experience with network hardware installation and maintenance
Knowledge of network cabling standards and practices
Basic understanding of network protocols and configurations
Strong Problem-solving skills and attention to detail
Good communication and teamwork skills
Preferred Skills (optional)
CCNA / CCNP Security OR Fortinet Network Security Expert (NSE) or equivalent
Practical experience developing and running scripts or other automation technologies
Technical understanding and practical application of network protocols and technology
VPN – IPSEC and SSL
Firewalls and load balancers, security policy management
Network / Security monitoring tools such as: SNMP, MTRG, Prometheus and Grafana etc.
Knowledge of Cloud Infrastructure platforms like OCI, AWS, Azure and/or GCP (including Networking)
Technical understanding and practical application of security support
Technical understanding and practical application of DevOps
Continuous Integration / Continuous Delivery & Deployment Tools
Network as Code strategy
Familiarity of IaaS/PaaS/SaaS infrastructure/environments
Integration technologies (APIs)
Scripting experience in Ansible, Python, Terraform, and others
Career Level - IC2
Responsibilities
Hardware Installation and Maintenance: Install, configure and maintain network devices.
Cable Management: Manage Structures cabling system, ensure organization and adherence to standards.
Rack and Stack: Physically install and coordinate equipment within racks in network room.
Troubleshooting: Diagnose and resolve hardware issues or/and connectivity problems.
Equipment Deployment: Deploy new equipment according to project requirements and technical specification.
Documentation: Maintain accurate record of hardware inventory, configuration, and changes.
Collaboration: Work closely with network engineers from operations/engineering and other support team like facilities team for overall infrastructure needs.
Physical Security: Implement and maintain physical security measures for equipment and network room environments.
Vendor Management: Maintain database of various vendors with details like contact person, telephone nos., critical issue matrix, response, and resolution time commitments. Logging calls and coordination with Oracle infrastructure Vendors (Product Support/OEM) for call closure and updates.
Travel to complete hands-on tasks at different office locations globally
