About the role
After becoming one of the fastest growing startups in the United States ($0 → $11B), Rippling is ready to up-level our operations to scale to $1B in ARR over the next couple years. We need someone who can take us from 1 to 10—and beyond, on a global scale.
We’re looking for a Technical Support Engineer to join our growing Support team. You’ll work in a fast-paced environment and your work will ensure we make the right decisions to grow exponentially, optimize our cost, and improve customer experience. The focus for this role will be centered around analytics and supporting our clients using our new data products.
What you will do
Troubleshoot and resolve technical questions via email or chat regarding API authentication and integration.
Help customers design schemas, write SQL or other data markup scripting and help to support development of Analytics and Applications that build on top of data
Support and debug both Rippling-managed and custom data connectors
Provide technical guidance and expert advice to customers with regards to their effective and optimal use of (Data Cloud)
Provide feedback on system tools, product features, and other potential customer pain points.
Work in a highly technical capacity, ensuring success for our new and existing customers
What you will need
Bachelor’s degree in Math, Analytics, Data Science, Economics, Statistics, Computer Science, Engineering, or other quantitative fields or relevant work experience
Strong proficiency in SQL, Tableau (or other Business Intelligence tools), and Javascript or Python (other programming languages considered).
Experience building or troubleshooting REST APIs
1-3 years experience in a Technical Support environment or a similar technical function in a customer-facing role
Good understanding of ETL
Understanding of Data Warehousing fundamentals and concepts
Experience with analysis, data analytics, dashboard creation, BI
Ability to navigate a high-ambiguity environment
Strong attention to detail. You can dive into the weeds and pick up on the seemingly small, yet important, details
Excellent verbal and written communication skills.
